Currently we accept orders from GCC countries (Kuwait, Bahrain, Oman, UAE, KSA and Qatar).

Kuwait: Local delivery within 24 hours — 2 KWD.

GCC Countries: DHL Express, 2–4 business days — 20 USD.

Online orders are shipped on business days (Sunday – Thursday).

Once your order has been shipped, you will receive an email containing your online tracking number.

Shipping fees do not include any customs, clearance, import tax, VAT or duties that may be charged by your country's customs authorities.

We are only able to change the shipping address or items for orders that have not yet been prepared for shipping.

Please contact us immediately at info@mathelafashion.com with your Order ID, full name and the changes required.

If your order has already been prepared or shipped, the changes may no longer be possible and our return policy will apply.

Please contact us at info@mathelafashion.com or WhatsApp us and our customer care team will assist you.

If you are not satisfied with your order, we will be happy to accept your return within 3 days from the date your order was delivered.

Products must be unused, complete and returned in their original packaging.

Please include the invoice and mark the parcel as "Return".

The purchaser is responsible for return shipping charges. Original shipping charges are non-refundable.

Please contact our customer care team for the return address and further instructions.

Orders can only be cancelled if they have not yet been prepared for shipping.

Please email us immediately at info@mathelafashion.com with your Order ID and full name.

Yes. Simply use the search box and search for "Gift Card".

Simply click Notify Me on the product page and enter your email address. Once the product is back in stock, you will be notified.

Please check your junk or spam folder first, as confirmation emails may occasionally be filtered there.

If you still cannot find your confirmation, please contact us and provide the email address or phone number used when placing the order.

We would love to hear from you. Please email us at info@mathelafashion.com.

We accept KNET, Visa, Mastercard, American Express and online gift cards.

You can reach us at info@mathelafashion.com or contact us directly on WhatsApp. We will be happy to assist you.